FAQ

You can book an appointment in several ways:

• Through the C-Care Mobile App (Google Play & App Store)
• On the C-Care website by submitting an appointment request (a member of our team will contact you to confirm your booking) or by booking directly online
• By calling our Contact Centre:
  • • C-Care Wellkin: 605 1000
    • C-Care Darné: 601 2300
    • C-Care Grand Baie: 601 2500
    • C-Care Tamarin: 484 0600
    • C-Lab: 86888
    • Dentcare: 605 1600
• By visiting your preferred C-Care facility in person

 

For some specialists, appointments are managed directly by their private secretary. If this applies to your doctor, you can contact the C-Care facility where they consult, and our team will connect you with their secretary to assist with your appointment.

Waiting times vary depending on the doctor’s specialty, availability, and the urgency of your medical needs. Our teams will always do their best to offer you the earliest available appointments.

If you require urgent medical attention, we recommend visiting one of our Emergency Departments or calling an ambulance by dialing 118, rather than waiting for a scheduled consultation.

The Pre-Admission & Counselling Services (PACS) Desk is your main point of contact for planned surgical admissions. The team can:

• Prepare a personalised cost estimate based on your doctor’s treatment plan
• Guide you through the pre-admission process
• Assist with insurance pre-authorisations, where applicable
• Explain your estimated hospital costs and insurance coverage
• Answer any non-clinical questions you may have before your procedure. For clinical questions, the team will connect you with the appropriate healthcare professional or help obtain the information you need from the relevant clinical team.

If your doctor recommends a planned surgery or procedure, they will provide you with a prescription. Simply bring this to the PACS Desk at your hospital.

The PACS Desk is a walk-in service, so no appointment is required. If you are unable to visit the hospital after your consultation, you can also contact the team by phone, email, or WhatsApp (where available), and they will guide you through the process.

PACS Desk Contact Details

During your visit to the Pre-Admission & Counselling Services Desk, our team will explain your estimated hospital costs, discuss your admission and hospital stay, review any insurance requirements, and answer any questions you may have.

Please bring:

• Your doctor’s prescription, along with any relevant medical reports
• Your national ID card (or birth certificate for children)
• Your insurance card or proof of medical insurance (if applicable)
• Any requested test results or other medical documents

Yes, you are welcome to have a family member or caregiver accompany you during your visit to the Pre-Admission & Counselling Services Desk if you wish. For children, a parent or legal guardian must be present.

No, counselling sessions provided by C-Care’s Pre-Admission & Counselling Services (PACS) are offered free of charge.

During these sessions, our team helps you understand your planned admission, provides a personalised cost estimate, explains your insurance coverage (where applicable), answers any questions you may have, and guides you through the administrative process before your treatment.

Once we have received all the required documents and information, we aim to provide your cost estimate within the following timeframes:

• Within 24 working hours for most planned surgeries or procedures
• Within 48 working hours for more complex procedures requiring procurement of external implants or prostheses
• Within 12 hours for patients who have already been admitted to the hospital

 

In urgent cases, your cost estimate will be prioritised and prepared as soon as possible, subject to the availability of all required clinical information and supporting documents.

Once ready, your cost estimate can be sent to you by email or collected directly from the Pre-Admission & Counselling Services (PACS) Desk at your hospital.

Your cost estimate is personalised based on your doctor’s treatment plan and the expected care required for your procedure. Depending on your treatment, it may include:

• Hospital room charges
• Operating theatre charges
• Medications, consumables, and medical equipment
• Surgeon, anaesthetist, and assistant surgeon fees, where applicable
• Fees for other specialists involved in your care, where applicable
• Laboratory tests, imaging, and other investigations, if required
• Prostheses or implants, if required
• Specific medical or surgical equipment to be used during your procedure
• Blood transfusion and related services, if required
• Physiotherapy or other specialist services, if required
• Applicable hospital packages, where available and subject to eligibility

 

The items included in your cost estimate will depend on the type of procedure, the expected length of stay, the involvement of other specialists, the equipment and services required, and your individual treatment plan.

Yes, a cost estimate is based on your planned surgical treatment and the information available before your procedure. Your final bill may be higher or lower depending on the care you actually receive.

This may include changes to your treatment plan, the length of your hospital stay, medications, consumables, implants, investigations, or any additional care required due to your clinical condition or unforeseen medical circumstances.

For planned admissions, C-Care aims to keep the final bill as closely as possible to the original cost estimate. If your treatment changes significantly, our team will make every effort to keep you or your next of kin informed.
You may also request an update on your ongoing bill at any time during your hospital stay.

No, C-Care does not provide approximate cost ranges before preparing a formal cost estimate, as these may not accurately reflect your individual treatment needs and could be misleading.

Once we receive your doctor’s treatment plan and the required clinical information, our Pre-Admission & Counselling Services (PACS) team will prepare a personalised cost estimate based on your planned care. This helps ensure you receive the most accurate information possible before your admission.

This will depend on your individual medical condition and the type of surgery you are having. Please follow the advice of your treating doctor, who will let you know which medications or supplements you should continue, adjust, or stop before your procedure.

Every patient is unique, and treatment is tailored to their individual clinical needs. Even for the same procedure, costs may vary depending on factors such as your medical condition, the complexity of your treatment, the type of room you choose, the medications, consumables, or implants required, the investigations performed, and the length of your hospital stay.

Your final hospital bill reflects the actual care and services you received during your stay. Depending on your treatment, it may include:

• Hospital room charges
• Surgeon, anesthetist, and other doctor fees
• Operating theatre charges
• Medications, consumables, and medical equipment
• Laboratory tests, imaging, and other investigations
• Procedures and treatments received
• Pre-operative services (where applicable)

 

The items included on your bill will depend on your individual treatment plan and clinical needs.

If you have any questions about your bill or would like clarification on any item, please contact our Billing Department. Our team will be happy to review your bill with you and answer any questions you may have.

Billing Department Contact Details

Our goal is to provide high-quality care in a safe and comfortable environment while ensuring you understand the services included in your treatment and feel confident about your bill.

Private healthcare costs reflect everything required to deliver safe, high-quality care before, during, and after your treatment. This includes the expertise of doctors, nurses, and other healthcare professionals; modern medical equipment and technology; medications; laboratory tests and imaging; single-use medical consumables; operating theatres; hospital facilities; and 24-hour clinical support.

At C-Care, prices are determined using a structured pricing methodology that considers the clinical and operational resources required to deliver each service safely and effectively. This includes factors such as the complexity of the procedure, clinical expertise, medical equipment, medications, consumables, facility costs, and the level of care required.

Because every patient is different, the final cost of treatment may vary depending on individual clinical needs, including the investigations performed, medications used, implants required, and length of stay.

To help you plan with confidence, C-Care provides a personalised cost estimate for all planned surgical admissions. Our aim is to ensure you understand the expected costs of your treatment before your admission and to provide transparent, predictable pricing whenever possible.

No, the cost of your treatment is based on the care you receive, not on how you pay for it. Whether you are self-paying or covered by medical insurance, the same pricing principles apply.

If you are insured, the amount you pay out of pocket may differ depending on your insurance policy, level of cover, coverage limits, or services and items that are not covered by your insurer. Whenever possible, our team will help you understand your coverage and any costs you may be responsible for before your treatment.

No, your doctor’s fees are determined by the medical care you receive and are not based on whether you are self-paying or covered by medical insurance.

If you are insured, the amount you pay personally may vary depending on your insurance policy, including your level of cover, coverage limits, or services and items that are not covered by your insurer.

A Guarantee of Payment (GOP) is a confirmation from your insurance company or employer that they will cover all or part of the cost of your treatment, in accordance with your policy or healthcare benefits.

Before your planned admission, C-Care will submit a GOP request to your insurer or employer on your behalf. Once approved, we will bill the approved amount directly. You will only be responsible for any costs that are not covered under your policy, such as coverage limits, exclusions, or services outside your coverage.

A Guarantee of Payment (GOP) confirms the amount your insurer has agreed to cover; it does not always mean that all treatment costs are covered.

Depending on your insurance policy, you may still be responsible for costs related to coverage limits, exclusions, or services that are not covered by your insurer. If your final treatment costs exceed the approved GOP amount, you will also be responsible for the remaining balance.

Whenever possible, our Pre-Admission & Counselling Services (PACS) team will explain your insurance coverage and any expected out-of-pocket costs before your admission.

We also recommend reviewing your health insurance policy in advance, including its terms and conditions and any applicable exclusions, so you have a clear understanding of your coverage.

For patients with medical insurance, C-Care works directly with participating insurers to help manage the administrative process. This includes verifying your coverage, requesting a Guarantee of Payment (GOP) where required, and submitting claims and bills directly to your insurer.

Our billing team will also help you understand your insurance coverage and explain any costs that may remain your responsibility.

We also recommend reviewing your health insurance policy in advance, including its terms and conditions and any applicable exclusions, so you have a clear understanding of your coverage.

C-Care works with a wide range of local and international insurance providers, including:

• Swan Insurance
• Mauritius Union Assurance (MUA)
• SICOM
• Eagle Insurance
• NIC
• Linkham Services
• Medscheme
• Sanlam Allianz
• SES Pty
• MSO
• AIMS
• IMA
• Henner
• Cigna
• GMA
• VYV – CFE
• April Mobility
• Europ Assistance
• International SOS
• Unisure

 

As coverage varies by insurer and policy, we recommend contacting our team before your admission to confirm your benefits and any potential out-of-pocket costs.

If your insurer is not listed above, please get in touch with us. We’ll be happy to advise you, as our accepted insurance partners and coverage arrangements are continually evolving.

Once you are admitted, our billing team will liaise directly with your insurer on your behalf. This includes coordinating any required authorisations, submitting billing information, and managing the administrative aspects of your insurance coverage throughout your hospital stay.

If you have any questions about your bill or insurance coverage during your stay, please don’t hesitate to speak with a member of our billing team, who will be happy to assist you.

In most cases, no. For planned admissions, C-Care will contact your insurer on your behalf to request a Guarantee of Payment (GOP). You will be copied on this communication so you can follow up directly with your insurer if needed.

If your insurer requires additional information or has not yet approved the GOP, we may ask you to contact them to help avoid any delays to your admission.

We also recommend reviewing your health insurance policy in advance, including its terms and conditions, benefits, and any applicable exclusions, so you have a clear understanding of your coverage.

If your treatment plan changes because of your clinical condition, your medical team will provide the care you need. Where required, C-Care will submit an updated medical report and request an amended Guarantee of Payment (GOP) from your insurer.

If your revised treatment is not fully covered by your insurance, or additional costs are expected, our billing team will explain these to you or your next of kin as soon as possible.

C-Care does not currently offer a standard financial assistance programme.

In the event of a life-threatening emergency, as assessed by our medical team, life-saving treatment will not be delayed. Once the patient has been stabilised, our team will discuss the available options and next steps, which may include transfer to a public hospital where appropriate, as well as any applicable payment arrangements.

C-Care accepts the following payment methods:

• Cash (up to Rs 500,000, in accordance with the Financial Intelligence and Anti-Money Laundering Act (FIAMLA))
• Credit and debit cards
• Bank transfer
• Juice
• Bank cheque
• Medical insurance (where applicable)

 

C-Care does not accept personal or company cheques.

If you have any questions about payment options before your admission, our Pre-Admission & Counselling Services (PACS) team will be happy to assist you.

For inpatient care, C-Care uses two main billing methods: fee-for-service billing and package billing. Packages are available only for eligible planned surgical admissions.

Fee-for-service billing

Each service, item or treatment provided during your admission is charged separately. Your bill may include doctors’ fees, room charges, procedures, medications, consumables, laboratory tests, imaging and other services. The final amount depends on the care and resources you actually receive.

Fee-for-service billing applies when you do not select a package before admission or when your care does not meet, or can no longer follow, the predefined conditions of the package.

Package billing

A package combines a predefined set of services for an eligible planned surgical admission at an agreed price. Each package has specific inclusions, exclusions, conditions and, where applicable, limits.

A package must be selected by the patient before admission following a discussion with the Pre-Admission & Counselling Services (PACS) team. It is not automatically applied or selected by the hospital. The PACS team will explain the available billing options and what the package includes and excludes so that you can make an informed choice.

If additional or unexpected care is required and your treatment no longer meets the package conditions, the package will no longer apply and your admission will be billed on a fee-for-service basis.

If you are billed on a fee-for-service basis, your itemised bill provides a detailed breakdown of the care and services you received during your hospital stay. It may include doctors’ fees, room charges, procedures, medications, consumables, laboratory tests, imaging, nursing care, and other healthcare services.

Each charge is listed separately, along with the quantity, unit cost, and total amount.

If you selected a package and your care remained within its predefined conditions, the agreed package price will be shown on your bill. If additional or unexpected care was required and your treatment no longer met the package conditions, the package would no longer apply, and your admission would be billed on a fee-for-service basis with the individual charges itemized.

If you have any questions, our billing team will be happy to explain any item or charge in detail.

A package is a single, agreed price covering a predefined set of hospital services for a planned surgical admission.

Unlike fee-for-service billing, where each service is charged separately, a package combines the services and resources normally required for a standard procedure into one price. Depending on the procedure, this may include operating theatre time, medications, consumables, implants, the expected length of stay, and doctors’ fees.

Before admission, the Pre-Admission & Counselling Services (PACS) team will discuss the available billing options with you and clearly explain what the package covers. You may then choose whether to proceed with the package.

A package applies when the planned procedure and recovery follow the predefined treatment pathway. If additional or unexpected care becomes necessary and the treatment no longer follows that pathway, the package will no longer apply. The admission will then be billed on a fee-for-service basis, and the PACS team will provide a personalised cost estimate based on your updated treatment plan.

Every item on your bill is supported by your medical record and the clinical documentation created during your care. Charges are based only on the services provided, medications administered, consumables used, and investigations or procedures ordered by your healthcare team.

If you have any questions about your bill or would like clarification on a particular charge, our billing team will be happy to review it with you and explain how it relates to your treatment.

C-Care uses standardised billing processes and hospital information systems to accurately record the care and services provided to each patient. Before a bill is issued, it is reviewed by designated team members, and regular audits are conducted to help ensure accuracy and consistency.

For planned procedures, we provide a personalised cost estimate before admission whenever possible. While your final bill may vary if your treatment or clinical needs change, every charge reflects the care and services you actually received.

If you have any questions about your bill or would like clarification on any item, our Billing Department will be happy to review it with you and explain any charges.

Some consumables and medical materials are billed separately because the type and quantity required vary from one patient to another. These may include items such as implants, specialised dressings, medications, or other medical supplies used during your treatment.

If you have any questions about a specific item on your bill, our billing team will be happy to explain why it was used and how the charge was calculated.

In rare cases, a final review after discharge may identify items that need to be corrected, such as services that were omitted, billed in error, or updated to reflect the care you received. For example, adjustments may be required if medications or medical supplies were returned and not used.

If your bill needs to be revised, we will explain the reason for the adjustment and provide you with an updated bill. If you believe a charge on your bill is incorrect or do not understand why it has been included, please contact our billing team as soon as possible so we can review it with you and address any concerns.

If you believe there is an error on your bill or do not understand a particular charge, please contact our billing team as soon as possible. We will review your bill, verify the charges against your medical records, and provide an explanation or make any necessary corrections if an error is identified.

Our goal is to ensure your bill is accurate, transparent, and easy to understand.

If you have any questions about your bill or charges, please contact the billing team at the C-Care facility where you received your care. They can help explain your bill, insurance coverage, payment options, and any billing-related concerns.

If your query cannot be resolved immediately, it will be escalated to the appropriate team manager for further review.

Once a billing error has been confirmed and the refund has been approved, C-Care aims to process refunds within 7 to 10 working days, in accordance with our financial procedures. Our team will keep you informed of the expected timeline throughout the process.

If you are transferred between C-Care facilities during your admission, your billing will be managed according to the care and services you receive at each facility. The charges from the facility where you were initially admitted will be transferred to the receiving facility.

Our teams will coordinate the administrative and insurance processes, where applicable, and explain how your charges will be presented and settled. You will receive one final bill covering your care across the facilities, which will be issued and settled at the hospital where you are discharged.

If you have any questions following a transfer, our billing team will be happy to assist you.

Doctors’ professional fees are determined by individual doctors, not by C-Care. Hospital charges, such as room accommodation, operating theatre fees, nursing care, and other facility-related services, are determined by C-Care.

For planned procedures, your cost estimate will clearly identify the applicable hospital charges and doctors’ fees, so you understand the expected costs before your admission.

If you have any questions or concerns about your diagnosis or treatment plan, we encourage you to discuss them openly with your doctor. They can provide additional information and answer any questions you may have.

If you would like further reassurance, you are also welcome to seek a second opinion. At C-Care, we support patients in making informed decisions about their healthcare and respect your right to fully understand your diagnosis and treatment options before proceeding.

Yes. Seeking a second medical opinion is your right as a patient and can help you make an informed decision about your healthcare. If you would like a second opinion, please speak with your treating doctor who can guide you through the process.

Your treating doctor decides which tests, scans, or treatments are medically appropriate based on your individual condition, symptoms, and clinical needs. These decisions are made independently and in your best interests to support the most appropriate care.

No, doctors are not paid more for prescribing additional laboratory tests or imaging examinations. Decisions about which tests or investigations are needed are based solely on your individual clinical condition and medical needs, with the aim of supporting an accurate diagnosis and appropriate treatment.

Consultation fees may vary depending on the doctor’s qualifications, area of expertise, and the complexity of the care provided. In general, specialist consultations are more complex and require advanced training in a specific field of medicine.

Doctors’ professional fees are determined by individual doctors, not by C-Care. Hospital charges, such as room accommodation, operating theatre fees, nursing care, and other facility-related services, are determined by C-Care.

For planned procedures, your cost estimate will clearly identify the applicable hospital charges and doctors’ fees, so you understand the expected costs before your admission.

No, a doctor's practice at other hospitals does not affect the care you receive or the way you are billed at C-Care. Your treatment and hospital charges are based on the care and services you receive during your visit or admission at C-Care.

If your condition changes and you require a higher level of care, such as a High Dependency Unit (HDU) or Intensive Care Unit (ICU), your treating doctor will make this decision based on your clinical needs.
Wherever possible, you and/or your next of kin will be informed and their consent obtained before the transfer.

In life-threatening emergencies, treatment will not be delayed, and your next of kin will be informed as soon as possible.

If the change in your level of care is expected to affect the cost of your treatment, our team will explain the financial implications to you or your next of kin as soon as reasonably possible.

Test results and medical reports are usually provided to you at the time of discharge and can also be accessed through the C-Care Mobile App (Google Play & App Store).

If you require additional copies of your medical records or test results, you can request them from the relevant C-Care facility. For confidentiality and security reasons, you will be asked to provide valid identification, such as your National Identity Card or passport.

At C-Care, every patient has the right to receive safe and appropriate care, be informed about their diagnosis and treatment options, receive clear information about the expected costs of their care, give informed consent, and have their personal and medical information kept confidential.

For a complete list of your rights and responsibilities, please refer to our Patients’ Rights and Responsibilities page: https://c-care.com/mu/patients-info/patient-rights-responsibilities/

Patient safety and quality of care are at the heart of everything we do. C-Care has a comprehensive clinical governance framework designed to promote safe, evidence-based care and continuous improvement across all our hospitals and services.

This includes:

• Accreditation by the Comprehensive Health Knowledge System (CHKS), a UKAS-accredited, internationally recognised healthcare accreditation body whose standards are aligned with the International Society for
• Quality in Health Care (ISQua) and internationally recognised best practices.
• ISO certification for applicable services, including our laboratories, demonstrating compliance with internationally recognised quality management standards.
• Clinical governance committees that monitor patient safety, quality of care, and clinical outcomes.
• Evidence-based clinical protocols, pathways, and guidelines.
• Regular internal audits to measure compliance with our policies, standard operating procedures (SOPs), and quality standards.
• Independent external audits to assess compliance with recognised healthcare quality and patient safety standards.
• Ongoing quality improvement programmes and clinical audits to identify opportunities for improvement.
• Ongoing education, training, and competency assessments for healthcare professionals, including Objective Structured Clinical Examinations (OSCEs).
• Infection prevention and control programmes.
• Incident reporting and learning systems that help identify opportunities for improvement and reduce the risk of future events.
• Patient feedback, which plays an important role in continuously improving the quality, safety, and patient experience of our services.
• External clinical certification programmes for specific services. For example, C-Care Wellkin has achieved
• Angels certification for stroke care, with C-Care Darné currently working towards certification, helping ensure our stroke management pathways align with internationally recognised best practices.

 

Together, these measures help ensure our patients receive safe, high-quality care that meets internationally recognised standards while fostering a culture of continuous learning and improvement.

At any time during your hospital stay, you can share feedback or raise a concern by speaking with:

• Your nurse
• The Patient Care Officer assigned to your ward
• The Shift Leader

You can also:

• Scan the QR code displayed on posters throughout our facilities or available at the administrative desk in your ward
• Email, call or visit the Patient Service Desk

 

If your concern cannot be resolved immediately or you wish to submit a formal complaint, our team will explain the process and ensure it is directed to the appropriate department.

Every patient concern or complaint is taken seriously and is recorded in our patient feedback management system for review and follow-up.

Each concern or complaint is investigated by the appropriate teams to identify its root cause. Based on the findings, we implement corrective and preventive actions to address the issue and reduce the likelihood of it happening again.

We keep patients informed throughout the process whenever possible and respond to all complaints. The insights gained from patient feedback are also used to improve our processes, strengthen patient experience, and enhance the quality and safety of the care we provide

We aim to resolve complaints as promptly as possible while ensuring they are reviewed thoroughly and fairly.

• Non-clinical complaints (such as administrative, billing, or service-related concerns) are typically resolved within 10 working days.
• Clinical or medical complaints may take 15 to 45 working days, as they often require a detailed clinical review, discussions with the healthcare professionals involved, and, where appropriate, review by clinical governance teams.

 

If additional time is required, the patient experience manager will keep you informed of the progress and expected timeframe for resolution.

Yes, if an audit identifies a billing error that affects you, C-Care will contact you to explain the issue and, where necessary, issue a revised bill or arrange a refund or reimbursement in accordance with our financial procedures.

If the charges were submitted through your insurer, we will also work directly with the insurer to make any necessary adjustments.

Please note that refunds are currently issued for overcharges of Rs. 1,000 or more, in accordance with our refund policy.

Visiting hours may occasionally change depending on a patient’s clinical needs or infection-control measures. Please confirm with the relevant hospital before your visit.

Throughout a patient's hospital stay, the treating doctor and nursing team will keep the patient and, where appropriate, their designated next of kin informed about their condition, treatment plan, and progress. We encourage patients and their families to ask questions at any time so they can make informed decisions about their care.

Family members should speak with the treating doctor or a member of the nursing team for updates about a patient’s condition. To protect patient privacy and comply with data protection requirements, medical information will only be shared with the patient or their designated next of kin, unless the patient has authorised another person to receive this information.

We understand that waiting for updates can be stressful. Our teams are committed to keeping you informed and appreciate your patience, as their priority is providing safe, uninterrupted care to all patients.

If family members have concerns about a patient’s care, they should discuss them with the treating doctor or, if the treating doctor is unavailable, another member of the medical team such as Manager of Clinical Services or the Head of Nursing.

Where the patient is able to make their own healthcare decisions, their wishes will guide their care. If the patient is unable to make decisions, discussions will take place with their designated next of kin or legally authorised representative, in accordance with applicable laws and C-Care policies.

If you remain concerned after speaking with the medical team, you have the right to request a second medical opinion. Your treating doctor can help facilitate this process and provide the information needed to support your decision.

C-Care conducts regular internal and external audits as part of our commitment to quality, patient safety, and continuous improvement.

Internal audits are carried out throughout the year according to a structured audit programme, with findings reviewed by our teams to identify opportunities for improvement and strengthen our processes.

In addition, our hospitals undergo independent external assessments, including accreditation audits every three years and annual surveillance audits by CHKS (Comprehensive Health Knowledge System). These reviews assess areas such as clinical quality, patient safety, governance, documentation, and operational processes, helping us continuously improve the care and services we provide.

C-Care is committed to making healthcare costs easier to understand and helping patients make informed decisions before, during, and after their care.

To improve billing transparency and patient understanding, we have implemented or are strengthening several initiatives, including:

• Personalised cost estimates for planned admissions through our Pre-Admission & Counselling Services (PACS).
• Pre-admission counselling to explain expected costs, insurance coverage, and the admission process.
• A goal of keeping final bills as close as possible to the original cost estimate for planned admissions whenever clinically possible.
• The ability for patients to request updates on their ongoing hospital bill during their stay.
• Detailed, itemized final bills and access to our Billing Department to answer questions or clarify charges.
• A dedicated FAQ and educational resources to explain billing, insurance, packages, and healthcare costs.
• Clearer communication materials throughout our hospitals and digital channels to help patients better understand the billing process.
• Continuous review of our billing processes, patient feedback, and audit findings to identify opportunities for improvement.

 

Our goal is to ensure every patient has the information they need to understand their care, their costs, and the services they receive.