Patient Rights & Responsibilities


Care & Treatment

To know if your care involves research or experimental methods of treatment. You have the right to consent or refuse to participate.

Supportive Care

To have supportive care including appropriate management of pain, treatment of uncomfortable symptoms and support of your psychological and spiritual needs.

Accept or Refuse Treatment

To accept or refuse any procedure, drug or treatment, and to be informed of the consequences of any such refusal. If there is conflict between you and your parents/guardian regarding your exercise of this right, you and your parents/guardian may need to participate in conflict resolution procedure.

Respectful treatment

To be treated with courtesy and personal dignity to be respected.

Complaint & Feedback

To voice complaints regarding your care, to have those complaints reviewed, and when possible, resolved without fear of any harm or penalty to yourself. You have the right to be informed of the response to your complaint.

Personal Privacy

To expect that care discussion, consultation, examination and treatment with utmost privacy. Care discussion, consultation, examination and treatment will be treated confidentially.


To expect that all communications and records related to your care will be treated confidentially.


To be transferred to another facility at your request or when medically appropriate and legally permissible. You have a right to be given a complete explanation concerning the need for and alternatives to such a transfer. The facility transferred to must first accept you as a patient.


To be treated without discrimination of disabilities, ethnicity, religion, mental capacities.


To assistance in obtaining consultation with another physician regarding your care. This consultation may result in additional costs to you or your family.


To have access to information contained in your medical record through your primary consultant.


To know the name, identity and professional status of all persons providing services to you and to know the physician who is primarily responsible for your care.


To receive complete and current information concerning your diagnosis, treatment and prognosis in terms that you can understand.


To examine your bill and receive an explanation of the charges regardless of the source of payment of your care.


To have an explanation in terms you can understand of any proposed procedure, drug or treatment; the possible benefits; the serious effects, risks or drawbacks which are known; potential costs; problems related to recovery; and, the likelihood of success. The explanation should also include discussion of alternative procedures or treatments.


Health information

To provide all personal and family health information needed to provide you with appropriate care. This includes reporting if you are in pain, or require pain relief.

Transfer of Care

To inform your physician or other care provider if you desire a transfer of care to another physician, care giver, or facility.

Ask questions

To ask questions to your physician or other care providers when you do not understand any information or instructions.


To participate to the best of your ability in making decisions about your medical treatment, and to comply with the agreed upon plan of care.

Respect Others

To be considerate of others receiving and providing care.


To comply with the facility policies and procedures, including those regarding smoking, noise and number of visitors.

Pay Fees

To accept financial responsibility for health care services and settle bills promptly.

Violence Free

To treat all staff respectfully. Abuse, violence and inappropriate behavior are not tolerated.