Patient
Rights
Care & Treatment
To know if your care involves research or experimental methods of treatment. You have the right to consent or refuse to participate.
Supportive Care
To have supportive care including appropriate management of pain, treatment of uncomfortable symptoms and support of your psychological and spiritual needs.
Accept or Refuse Treatment
To accept or refuse any procedure, drug or treatment, and to be informed of the consequences of any such refusal. If there is conflict between you and your parents/guardian regarding your exercise of this right, you and your parents/guardian may need to participate in conflict resolution procedure.
Respectful treatment
To be treated with courtesy and personal dignity to be respected.
Complaint & Feedback
To voice complaints regarding your care, to have those complaints reviewed, and when possible, resolved without fear of any harm or penalty to yourself. You have the right to be informed of the response to your complaint.
Personal Privacy
To expect that care discussion, consultation, examination and treatment with utmost privacy. Care discussion, consultation, examination and treatment will be treated confidentially.
CONFIDENTIALITY
To expect that all communications and records related to your care will be treated confidentially.
TRANSFER TO ANOTHER FACILITY
To be transferred to another facility at your request or when medically appropriate and legally permissible. You have a right to be given a complete explanation concerning the need for and alternatives to such a transfer. The facility transferred to must first accept you as a patient.
Treatment
To be treated without discrimination of disabilities, ethnicity, religion, mental capacities.
SECOND ADVICE
To assistance in obtaining consultation with another physician regarding your care. This consultation may result in additional costs to you or your family.
MEDICAL REPORT
To have access to information contained in your medical record through your primary consultant.
CARING TEAM
To know the name, identity and professional status of all persons providing services to you and to know the physician who is primarily responsible for your care.
DIAGNOSIS, TREATMENT & PROGNOSIS
To receive complete and current information concerning your diagnosis, treatment and prognosis in terms that you can understand.
BILL EXPLANATION
To examine your bill and receive an explanation of the charges regardless of the source of payment of your care.
PROCEDURE EXPLANATION
To have an explanation in terms you can understand of any proposed procedure, drug or treatment; the possible benefits; the serious effects, risks or drawbacks which are known; potential costs; problems related to recovery; and, the likelihood of success. The explanation should also include discussion of alternative procedures or treatments.
Patient
Responsibilities
Health information
To provide all personal and family health information needed to provide you with appropriate care. This includes reporting if you are in pain, or require pain relief.
Transfer of Care
To inform your physician or other care provider if you desire a transfer of care to another physician, care giver, or facility.
Ask questions
To ask questions to your physician or other care providers when you do not understand any information or instructions.
Participation
To participate to the best of your ability in making decisions about your medical treatment, and to comply with the agreed upon plan of care.
Respect Others
To be considerate of others receiving and providing care.
Compliance
To comply with the facility policies and procedures, including those regarding smoking, noise and number of visitors.
Pay Fees
To accept financial responsibility for health care services and settle bills promptly.
Violence Free
To treat all staff respectfully. Abuse, violence and inappropriate behavior are not tolerated.