Mauritius 
Admission Process
Being Admitted
01
Access Policy
Please refer to our Access Policy on the prerequisites for admissions and visits.
Where do I report on the day of admission?
C-Care Darné
If I am a Ward, ICU and IICU Patient?
C-Care Darné Admission desk is located on the Ground Floor at the entrance
Monday to Friday 07:00 – 17:00 &
17:00 – 20:00 Admission is on Level 2 at the Billing office.
Saturday 08:00 – 17:00
Sunday & Public Holiday 09:00 – 17:00
If you are arriving outside of the above hours kindly proceed to the Emergency Services at the back of the clinic.
C-Care Wellkin
Monday to Friday: 06:00 – 20:00
Saturday: 06:00 – 16:00
Sundays: Admissions via the Emergency Department
Please enter the clinic and proceed to the admission desk.
If you are arriving outside of the above hours, proceed to the Emergency Services at the back of the clinic for screening and access.
… and if I am a Daycare Patient?
C-Care Darné
Monday to Friday: 07:00 – 17:00
Sunday & Public Holiday: Closed
Please enter the clinic and take the stairs to the Day Ward’s Admission Desk on the first floor.
If you are arriving outside of these hours kindly proceed to the Emergency Services at the back of the clinic for access. Kindly inform the Admission Clerk at the Emergency Services that you are attending for a procedure at Day Ward.
C-Care Wellkin
Monday to Friday: 07:00 – 20:00
Saturday: 07:00 – 17:00
Sunday & Public Holiday: Closed
If you are arriving before 06:00, proceed to the Emergency Services at the back of the clinic for screening and access. Kindly inform the Admission Clerk at the Emergency Services that you are attending for a procedure at Day Ward.
My arrival and admission times
We recommend reaching our premises at 3hrs before your planned surgery or as advised by your doctor.
If you have already been admitted, the ward staff will notify you of any changes. In case you are running late for admission, please call the hospital directly and asked to be transfered to the admission team:
- C-Care Darné: Phone: 601 2300 | Email: [email protected]
- C-Care Wellkin: Phone:605 1074 | Email: [email protected]
In the event that the patient is above 75 years, for his own security the patient shall be admitted in a single room and one person compulsorily should stay with the patient.
Furthermore, following an assessment by the nursing team, any patient irrespective of age, may be requested to have a person to stay with him/her in a single room.
In case of any delay to admission, please inform Operating Theatre department:
C-Care Darné : 6012528
C-Care Wellkin: 605 1000
Visits
03
C-Care Darné
ICU/IICU: 10:00 -11:00 & 19:00 – 20:00
Ward: 06:30 – 07:30 & 16:00-19:00
Maternity: 06:30 – 07:30 & 16:00 – 19:00
C-Care Wellkin
ICU: 11:00 – 12:00 & 18:00 – 19:00
Ward: 13:00 – 14:00 & 18:00-20:00
Maternity: 13:00 – 14:00 & 19:00 – 20:00
C-Care Grand Baie
Wards: 11:00 – 12:00 & 18:00 – 20:00
Please refer to the access policy.
Your Bill
04
Cost estimate prior to your admission
Prior to your admission for any information on the estimated cost for your potential surgical treatment, call the preadmission counselling desk: Darné 601 2524 and Wellkin 605 1019.
You can also email the pre-admission counselling teams on [email protected] or [email protected]
The pre-admission counselling team will be happy to assist you in obtaining a pre-authorisation prior to your admission for a surgical procedure if we work with your insurance company.
In case of a medical/emergency admission, a pre-authorisation request will be sent at the time of admission.
In case of refusal or any excess, we rely on your cooperation to deposit/settle the amount as may be communicated by the admission and billing staff.
I am paying by cash
A full payment to the estimated cost is required to be made at admission. In case of a medical/emergency admission, the amount of deposit will be communicated to you at the time of admission. Your next of kin will be called for a regular update on your bill amount and will be required to make additional deposits if the bill amount exceeds the payment made at the outset.
Should I bring cash ?
You only need to bring enough cash for your deposit and for the purchase of food and personal items such as newspapers at the cafetaria. You are strongly advised not to bring valuables or large sum of money at the clinic.
The clinic is not responsible for any loss or damage to personal items such as your property, dentures, jewellery, equipment (walking sticks, hearing aids, glasses) etc.
Queries on your bill during your stay
You can also call on 601 2590 for the admission department or 601 2519 for the billing department.
Preparing for your admission
02
Kindly inform your treating doctor/anesthetist in case you are taking regular medication. This is important and vital for your further treatment.
Consent
For admission purposes, you are requested to read and understand the general consent form. It is possible to have specific consent forms based on the type of surgical intervention, tests or scans. Please clarify any queries with your treating doctor or our staff.
What do I bring ?
- All medical prescriptions and previous reports
- Sleepwear (nightwear, slippers & dressing gown)
- Toiletries & other personal items
- X-Rays and scans (relevant to your stay)
- Patient’s own medications (tablets & inhalers)
- Insurance Card (if you are paying via insurance)
- Children can bring their favourite toy or blanket
- Your reading glasses or your hearing aid
- Mobile Phone, tablet or reading books
- Your phone charger
What NOT to bring ?
- Huge amount of cash
- Jewellery and other valuables
- Other electrical equipment
- Flowers
- Own food
How to prepare
- Gents are advised to be well-shaved or beard trimmed
- Bring hair bands if you have long hair
- Wear loose comfortable clothing and flat shoes
- Wear cotton underwear
- Take a bath on the day of surgery. Wash your hair the night before
- Mobile phone to be kept on silent
- Document Checklist
Fasting
Patients are required to fast for at least 6 hours prior to surgery (no food or drink). If fasting instructions are not followed, your procedure may have to be postponed or rescheduled in your best interest. Please notify the treating doctor of any change in your physical condition prior to surgery (fever, cold, flu, symptom, cough or any event preventing from proceeding with a surgery).
Maternity Ward
Items needed upon admission – Baby
- Vests or T-Shirt, preferably long sleeves (2 per day)
- Woollen cardigans and booties, especially in winter (2 per day)
- Baby Body Suits (2 per day)
- Disposable nappies sufficient for change every 4-6 hours
- 2 blankets
- 3 towels
- Baby toiletry kit (baby lotion, cream)
- 1 feeding bottle (plastic or glass)
- Bibs
Items needed upon admission – Mother
- Nightshirts (adapted for breastfeeding)
- Dressing gown
- Nursing bra
- Large and comfortable pants
- Sanitary pads
- Toiletry Kit
Bed linen and towels are provided by the clinic throughout the duration of your stay.
Leaving the clinic
05
Late Check Out
In case of late check out after your bill has been finalised, you will be charged an extra fee.
*We reserve the right to charge you a late discharge fee in the event there has been a delay in leaving the room.
Post-operative Care
Your treating doctor and nurse will provide you with the post-operative guidelines.
Transport Arrangement
Please arrange for someone to drive you home upon discharge. You can also contact the nurse in the ward or one of our patient welfare officer to book an ambulance.