Admission process

Being Admitted

01

Access Policy

Due to the Covid-19 pandemic, we have implemented an access policy at the clinic. You will be screened in front of the main entrance before entering the clinic.

Please refer to our Access Policy on the prerequisites for admissions and visits.

Where do I report on the day of admission ?

C-Care Darné

08:00 – 17:00 (Monday to Saturday)
09:00 – 17:00 (Sunday and Public Holiday)

C-Care Wellkin

07:00 – 20:00 (Monday to Friday)
07:00 – 16:00 (Saturday)
Sundays: Admissions via the Emergency Department

After screening, please enter the clinic and proceed to the
admission desk.

If you are arriving outside of the above hours, proceed to the Emergency Services at the back of the clinic for screening and access.

… and if I am a Daycare Patient?

07:00 – 17:00 (Monday to Friday)

After screening,

  • C-Care Darné: Please enter the clinic and take the stairs to the Day Ward’s Admission Desk on the first floor.
  • C-Care Wellkin: Please enter the clinic and go to the admission counter situated at Wellkin’s main lobby.ain Lobby)
If you arriving before 08:00 proceed to the Emergency Services at the back of the clinic for screening and access. Kindly inform the Admission Clerk at the Emergency Services that you are attending for a procedure at Day Ward.

My arrival and admission times

Your treating doctor will pre-book your room prior to
your surgery and inform you of your admission time. We
recommend reaching our premises 3 hours prior to your
planned surgery.

Your treating doctor will inform you of any changes to the
planned surgery prior to your admission. If you are already
admitted, the ward personnel will update you on any
changes.

In case of any delay to admission, please inform Operating Theatre department:
C-Care Darné – 601 2300
C-Care Wellkin- 605 1000

Visits

03

C-Care Darné

ICU/IICU 10:30 – 11:30 and 16:00 – 17:00

Wards 10:30 – 11:30 and 16:00 – 19:00

C-Care Welkin

ICU: 11:00 – 12:00 / 18:00 – 19:00

Wards: 13.00 – 14.00 / 18.00 – 20.00

Maternity Ward: 13.00 – 14.00 / 19.00 – 20.00

Please refer to the hospital policy concerning the number of visitors.

For patients aged above 75 or patients who are disabled, a ”Garde Malade “’ or family member will be required to stay with the patient for the entire stay in the clinic.

In such cases, it is mandatory for the patient to stay in a single room.

The garde malade or the person staying with you will have to abide by the rules in the access policy.

Please refer to the access policy which may change from time to time because of the Covid-19 pandemic.

Your Bill

04

Cost estimate prior to your admission

Prior to your admission for any information on the estimated cost for your potential surgical treatment, call the preadmission counselling desk on Darne 601 2584 and Wellkin 605 1014.

You can also email the pre-admission counselling team on [email protected]

COST ESTIMATE PRIOR YOUR ADMISSION

The pre-admission counselling team will be happy to assist you in obtaining a pre-authorisation prior to your admission for a surgical procedure if we work with your insurance company.

In case of a medical/emergency admission, a preauthorisation request will be sent at the time of admission.

In case of refusal or any excess, we rely on your cooperation to deposit/settle the amount as may be communicated by the admission and billing staff.

I am paying by cash

A full deposit to the estimated cost is required to be made at admission. In case of a medical/emergency admission, the amount of deposit will be communicated to you at the time of admission. Your next of kin will be called for a regular update on your bill amount and will be required to make additional deposits if the bill amount exceeds the deposit made at the outset.

Should I bring cash ?

You only need to bring enough cash for your deposit and for the purchase of food and personal items such as newspapers at the cafetaria. You are strongly advised not to bring valuables or large sum of money at the clinic.

The clinic is not responsible for any loss or damage to personal items such as your property, dentures, jewellery, equipment (walking sticks, hearing aids, glasses) etc.

Queries on your bill during your stay

You can also call on 601 2587 for the admission department or 601 2516 for the billing department.

Preparing for your admission

02

You are kindly requested to follow the instructions listed below in preparation for your procedure. In case you have any doubt, please do not hesitate to call your treating doctor.

Kindly inform your treating doctor/anesthetist in case you are taking regular medication. This is important and vital for your further treatment.

Consent

For admission purposes, you are requested to read and understand the general consent form. It is possible to have specific consent forms based on the type of surgical intervention, tests or scans. Please clarify any queries with your treating doctor or our staff.

What do I bring ?

  • All medical prescriptions and previous reports
  • Sleepwear (nightwear, slippers & dressing gown)
  • Toiletries & other personal items
  • X-Rays and scans (relevant to your stay)
  • Patient’s own medications (tablets & inhalers)
  • Insurance Card (if you are paying via insurance)
  • Children can bring their favourite toy or blanket
  • Your reading glasses or your hearing aid
  • Mobile Phone, tablet or reading books
  • Your phone charger

What NOT to bring ?

  • Huge amount of cash
  • Jewellery and other valuables
  • Other electrical equipment
  • Flowers
  • Own food

How to prepare

  • Gents are advised to be well-shaved or beard trimmed
  • Bring hair bands if you have long hair
  • Wear loose comfortable clothing and flat shoes
  • Wear cotton underwear
  • Take a bath on the day of surgery. Wash your hair the night before
  • Mobile phone to be kept on silent
  • Document Checklist

Fasting

Patients are required to fast for at least 6 hours prior to surgery (no food or drink). If fasting instructions are not followed, your procedure may have to be postponed or rescheduled in your best interest. Please notify the treating doctor of any change in your physical condition prior to surgery (fever, cold, flu, symptom, cough or any event preventing from proceeding with a surgery).

Maternity Ward

Items needed upon admission – Baby

  • Vests or T-Shirt, preferably long sleeves (2 per day)
  • Woollen cardigans and booties, especially in winter (2 per day)
  • Baby Body Suits (2 per day)
  • Disposable nappies sufficient for change every 4-6 hours
  • 2 blankets
  • 3 towels
  • Baby toiletry kit (baby lotion, cream)
  • 1 feeding bottle (plastic or glass)
  • Bibs

Items needed upon admission – Mother

  • Nightshirts (adapted for breastfeeding)
  • Dressing gown
  • Nursing bra
  • Large and comfortable pants
  • Sanitary pads
  • Toiletry Kit
Bed linen and towels are provided by the clinic throughout the duration of your stay.

Leaving the clinic

05

Late Check Out

In case of late check out after your bill has been finalised, you will be charged an extra fee amounting to Rs 2,730.

Post-operative Care

Your treating doctor and nurse will provide you with the post-operative guidelines.

Transport Arrangement

Please arrange for someone to drive you home upon discharge. You can also contact the nurse in the ward or one of our patient welfare officer to book an ambulance.