Billing Process

How is my bill treated

If I am a cash paying patient ?

OUTPATIENT CONSULTATION

My doctor advises me about a surgical procedure. A prescription and a medical report are remitted to me. I may then proceed to step 2 below. For a medical admission, I may proceed directly to the admission desk (step 3 below).
Pre-admission Counselling Desk

A cost estimate for my potential treatment is provided to me.
Admission Desk

I need to make a full deposit as per my costestimate. Otherwise I will be communicated the amount to make as deposit at the admission desk. The contact details of my next of kin is mandatory.
During my stay

My next of kin will be contacted for an additional deposit should the amount on my interim bill exceeds the deposit made at the outset.
At Discharge

The final bill is issued and I will have to settle any outstanding amount at the billing desk. If the amount on my final bill is less than my deposit, I will be refunded by bank transfer, cheque or card account credit within 10 working days.

OUTPATIENT CONSULTATION

My doctor advises me about a surgical procedure. A prescription and a medical report are remitted to me. I may then proceed to step 2 below. For a medical admission, I may proceed directly to the admission desk (step 3 below).
Pre-admission Counselling Desk

A request for a pre-authorisation based on the cost estimate for my potential treatment is sent to my insurance company. In case there are any exclusions/non coverage, I will be notified accordingly and I will henceforth need to follow the step 3 for a cash patient.
Admission Desk

My insurance company is informed of my admission if a pre authorisation letter has already been issued. Otherwise a pre authorisation request is made and should there be any exclusions/ non coverage I will need to follow the step 3 of a cash patient. The contact details of my next of kin is mandatory.
During my stay

Interim bills and updated medical reports are sent to my insurance company at regular intervals. My next of kin will be kept updated by the billing department concerning my insurance cover.
At Discharge

At the time of discharge, any amount not covered by my insurance company needs to be settled at the billing desk. My insurance company may vet the bill at a later date following my discharge and I may be contacted at the time to pay any amount not covered by my insurance company.

You can settle your bill by cash, direct and credit cards, internet transfer or JuicebyMCB. Payment via cheque is not accepted.