Room Services


  • Visiting hours are clearly displayed on the notice boards
  • A reasonable number (2) visitors should be allowed at the bedside at a given time during the visiting hours, Care should be taken to control noise pollution.
  • Alcoholic drinks, cigarettes and other illicit drugs are not allowed on the wards.
  • All visitors shall respect hospital property. In case of breakages, they should be reported immediately to the unit manager.
  • All visitors shall comply with security checks as determined by the hospital security teams.


Although we will ensure a high level of security at the hospital, they cannot be held responsible for any loss of personal property. Ensure that your personal property is kept securely at all times.


The ward welcomes patient visitors. However, for the comfort of our patients, infection control, and to allow the Doctors and Nurses to carry out their rounds and procedures, we are required to observe certain restrictions. We kindly request you and your visitors to respect these.

  • The ward allows only 2 visitors at a time per patient during the visiting hours.
  • Children under the age of 16 years are nit permitted in the ward.
  • This is to reduce the risk of infections and is enforced for the protection of our patients and their children.
  • We encourage visitors to apply hand gel / alcohol rub prior to and on leaving the ward. These are located at the entrance to the ward.
  • Please do not visit your loved ones admitted in the ward if you are unwell. Instead, consult with our Doctors in the out patient department for medical advice.


Morning: 6:00 am – 8:00 am

Noon: 12:30 pm – 2:30 pm

Evening: 5:00 pm – 8:30 pm


The ward is managed by a Unit Manager who is on duty from Monday to Friday from 8:00 am to 5:00 pm.

The nursing staff work shifts. Day: 8:00 am to 8:00 pm and Night: 8:00 pm to 8:00 am.

During each shift, you will be allocated a Nurse responsible for your care. The Nurse will introduce him/herself to you at the beginning of each shift. Please note each Nurse will have a number of patients in his/her care.

Each shift has been allocated team leader (or shift in charge). Should you have any queries regarding your care you can approach the Unit Manager or the team leader. Each ward has a doctor on duty from 7:00 am to 7:00 pm and a night doctor on duty from 7:00 pm to 7:00 am. The ward Doctors carry out daily rounds during the morning hours and at the beginning of the night shift. The night shift Nurses are required to ensure that patients have bathed and bedsheets are changed prior to handover to the day shift. This means you are likely to be woken up at 5:00 am to bathe and to enable the Nurse to make your bed with fresh bedsheets.

Should this not be a convenient time for you and you do not require assistance in bathing you may agree to bathe yourself at a more convenient time. Hot water is provided in the bathrooms.


A Nurse Call System is located on the wall at your beside. Press the call button if you require nursing attention. There is also a call button in the bathrooms should you require the attention of a nurse



Breakfast: 7:30 am – 8:30 am

Lunch: 12:30 pm – 1:30 pm

Supper: 6:30 pm – 7:30 pm


Patients can ask for extra snacks if they need at an extra cost in between the meals.

Meal delivery times may vary within the range stated above. Our catering staff will take your meal order the day before. For hygiene reasons, only patients are permitted to eat and drink in the ward.

Visitors are encouraged to use the Care Café on the ground floor. Visitors are discouraged from bringing in food and beverages as these cannot be hygienically stored in the ward.

Special dietary requirements: Please discuss this with the unit manager and doctor. The ward staff will liaise accordingly with the catering staff.

Please Note: We do not accept food and Beverages in the ward from external sources.


Hot and Cold drinking water is available on the ward. You may bring an additional supply with you.


We do not expect attendants or relatives staying with the patient overnight except for attendants of paediatric patients. We have no provisions for overnight stay for attendants.

Babies of mothers admitted for medical attention are not permitted to stay in the ward. Please discuss alternative arrangements with the Unit Manager.


Smoking, use of illicit drugs and alcohol is not permitted on the hospital premises.


Filming and photography are not allowed on the ward unless permitted by management.


The hospital will not tolerate any form of verbal or physical abuse to staff and patients or damage to hospital property.


A Client Experience Officer visits the ward from Monday to Friday and is available for any issues you may have regarding your stay and care. Should you wish to feedback on the services, you may do so in person or via SMS on the customer line 0771801902 every Monday to Friday from 8:00 am to 5:00 pm. Outside these hours, please raise any issues with ward in charge. On discharge, we will request you to complete a feedback form to help us to maintain and improve our services.


For patients coming for daycare surgeries; There will be nurse allocated to take you through the process and prepare you for surgery

Only one attendant is permitted to stay on the ward with the patient

The attendant stays in the ward while the patient is taken to theatre and the Day care nurse keeps updating the attendant on the patient’s progress.


Our cleaners are on duty 24 hours a day. The ward is cleaned regularly throughout the day.

Private rooms are cleaned twice a day. Our maintenance personnel are on standby to clean your room whenever you may require.

Please be considerate to fellow patients when using the toilets and showers, and leave them as you would wish to find them. Please assist the warden by reporting any malfunctioning equipment or plumbing issues.


Please do not wash clothes in the ward or dry clothes on the balcony. You may use the hospital laundry room and drying area.


For safety reasons, we do not allow the use of electrical appliances in the ward i.e. kettles, coils, hot plates, flat irons.


There’s a TV Set available in each Private room. Semi Private rooms have a Television set in each cubicle. Please request the Unit Manager for the remote should you need one.

Financial Information

Members with Medical insurance:

It is a requirement of all medical schemes that you obtain authorization for a hospital admission prior to admission.

What is required:

Your membership number (from the Medical scheme Insurance card), Name and details of the patient, the reason for the hospital admission or procedure, the date of admission, the name of the hospital, the procedure or diagnosis(those details are available from your treating doctor).

The hospital may assist you to get authorization for admission however; it is your duty to check that approval was given for treatment.

The member remains responsible for the hospital account in cases where the medical insurance scheme fails to pay the account or only partially settles the bills.

Hospital authorization and co-payments: Some medical schemes may require a levy or co-payment from their members for specific services. Please verify this information with your Insurance provider. Your co-operation in terms of obtaining your pre-hospital authorization and clarifying co-payment terms will ensure a quicker and more efficient admission and discharge process.

Cash Patients (Non- insured patients):

Cash patients are required to deposit Uganda Shillings five million (5,000,000) for Intensive Care Unit and Uganda Shillings three millions (3,000,000) before admission to the ward.

Please be advised that Cash Patients are required to make a payment in advance on admission based on the estimated cost of hospitalization.

Settling the Hospital account:

The accounts assistant will provide you with daily interim invoices which are offset against the initial deposit. You will be required to clear the balance to zero if the bill exceeds three million shillings while on the ward. The Hospital reserves the right to refer you to a government facility if it is perceived that you may not be able to settle your bill in time. Any outstanding balances have to be settled on discharge. A final invoice is provided on the day following the discharge.

Accepted currency: Cash deposits, Bank guaranteed cheques, Company cheques, Visa, Maestro Cards, Direct deposits.

Please note that for safety reasons, refunds above 500,000 will be done by cheque.


Your discharge will be confirmed by the doctor during the morning ward round.

Several steps are required to be completed in order for discharge to take place. The length of time for this to be completed will be dependent on several factors. Please note discharges do not normally take place until midday.

Prior to discharge:

  •  The medical team agree on your care plan
  • All investigations are updated and reviewed
  • A discharge form is written by the doctor with medical history and care path.
  • The bills are reviewed and updated. Final verification of insurance benefits or mode of payment is done at this point. Please ensure you have your insurance card with you.
  • The discharge drugs are prepared and issued along with a copy of your discharge form.
  • Payments for cash patients are made before receipt of discharge drugs.

Discharge cannot take place your bill has been cleared.

On discharge from the ward, you will be required to sign off on the ward discharge register at the security desk.

The ward doesn’t discharge patients at night.


Care Cafe

This is located on the ground floor and sells a variety of drinks,snacks and Ugandan buffet.


A small shop is located on the ground floor next to Care Café selling a selection of items and airtime.


C-CARE IHK Reception: +256 (0) 312 200 400 / +256 (0) 414 200 400
C-CARE IHK Ambulance: +256 (0) 772 200 400 / +256 (0) 712 200 400
Client Experience: +256 (0) 771801902
Finance/Billing: +256 (0) 312 200 553/610

We trust you will have a good and comfortable stay. Please do not hesitate to ask for assistance from your Doctor, Nurse, Ward in charge or the Client Experience Department.


What to bring for delivery:

Mother’s Requirements

  • Toiletries
  • Towel
  • Night gown
  • Panties
  • Changing clothes
  • Sanitary nursing pads.

Baby’s Requirements

  • Nappies / Diapers
  • Towel
  • Baby clothes (cotton)
  • Baby’s bedsheets (cotton)
  • Baby wash and oil
  • Baby’s mosquito net

When will my baby be bathed?

If you are a mother who has just delivered, your baby will have its first bath after 24hrs from delivery. A nurse is assigned to do this. Baby bathing usually takes place after the ward rounds, from mid-morning onwards. The time the Nurse reaches you will depend on how many babies there are to bathe. Priority is usually given to babies who are due for discharge on that day.

When will my baby be immunized?

Immunizations for babies take place in the ward every Monday, Thursday and Saturday. If your stay in the ward following delivery does not include either of those days, you will be given a date to return for immunization as an outpatient.

When can I expect to see the Pediatrician?

All new born babies are seen by a Pediatrician while in the ward. This normally takes place on the ward 24 hours after delivery.